Hotel Policy

Check in/Check out at Hotel* South Pearl Residence Sozopol is as follows: 
Check In after 15:00 
Check Out 12:00 

Early Check In and Check Out may be available. Any change in reservation must be received and confirmed by us (the Hotel* South Pearl Residence Sozopol Management Team) 7 days prior to arrival. 
In case of unforeseeable circumstances and late arrival, the guests must call in the Customer Service Department at Hotel* South Pearl Residence Sozopol between 09:00 to 17:00, Monday to Friday. Tel: +359 (0)550 29505 
Late Check Outs must be authorized in advanced to avoid additional housekeeping fees. 

Cancellations/Prepayments 

Cancellation of your reservation with Hotel* South Pearl Residence Sozopol
15 days prior arrival- cancellation fee is 25% of deposit 
7 days prior arrival- cancellation fee is 50% of deposit 
2 days prior arrival-cancellation is 100% of deposit 
Prepayments: Deposits of 50% within 3 days of the reservation date at Hotel* South Pearl Residence Sozopol. 
Tax and Fees of 9% is included. 

Room Key Cards 
Guests to Hotel* South Pearl Residence Sozopol are responsible for their key cards. These are special cards that if lost or misplaced will add a fee of 10 Euro per card. 


Housekeeping Services 
Hotel* South Pearl Residence Sozopol offers complimentary daily housekeeping at no additional fee. Sheets and towels are replaced every third day after you check in. 
Additional Housekeeping is 6Euro/Room; 7Euro/One Bedroom Apartment; 10Euro/Two Bedroom Apartment 
Additional replacement of bed linens: 12 Euro 

Bed Linens 
You will enjoy 100% high quality cotton linens. Guests to Hotel* South Pearl Residence Sozopol are responsible for any considerable wear and tear. 

Bathroom Towels 
You will receive a pack of 3 high quality 100% white cotton towels. These will be replaced every third day after your check in. Each additional pack of towels is 5 Euro. 

Payment Methods 

•    Cash 
•    Credit Cards (after authorization by you) 
•    Bank transfer to one of the hotel accounts (bank fees and charges are responsibility of the transferor ) 

Deposits and Guaranteed Reservations 

Reservations for Hotel* South Pearl Residence Sozopol need to be guaranteed by a 50% deposit through a valid credit card, cash, or bank transfer. You need to show a valid ID upon check in. 

Reservation Cancellation fees 
Any cancellations need to be send by fax or email and confirmed by Hotel* South Pearl Residence Sozopol. The date of cancellation is the date of receipt of your fax or email. 

Hotel Policy For Accidentals 
Guests to Hotel* South Pearl Residence Sozopol are responsible to pay for any and all damages they cause to hotel property.